Logo

Privacy Policy

1. Introduction

This Privacy Policy explains how Permaplanner ("we," "our," or "us") collects, uses, and protects your personal information when you use our online landscape and garden design platform. We are committed to protecting your privacy and handling your data transparently.

2. Information We Collect

We collect the following types of information:

  • Account information (email address, name, password)
  • Design data (your landscape plans, garden layouts)
  • Usage data (how you interact with our platform)
  • Technical data (IP address, browser type, device information)
  • Communications (customer support interactions)

3. How We Use Your Information

We use your information to:

  • Provide and improve our design tools and AI recommendations
  • Maintain and optimize your user account
  • Send important updates about our service
  • Analyze usage patterns to improve our platform
  • Respond to your inquiries and support requests

4. Data Storage and Security

Your data is stored on Amazon Web Services (AWS) servers located in Paris, France. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Data Sharing

We do not sell your personal information. We may share your data with:

  • Service providers who assist in operating our platform
  • Analytics providers to improve our services
  • Law enforcement when required by law

6. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Export your data in a portable format

7. AI and Automated Processing

We use artificial intelligence to provide plant recommendations and design suggestions. This processing is necessary for the service you requested. You can choose not to use AI-powered features, but this may limit your experience with our platform.

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience and analyze platform usage. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our service is not intended for users under 16 years of age. We do not knowingly collect personal information from children.

10. Contact Us

For any privacy-related questions or to exercise your rights, please contact us at [Your Contact Email]. We will respond to your request within 30 days.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through our platform or via email.